Success Stories

Challenges they had before meeting SBSS

Before partnering with SBSS, Paris Children's Dentistry faced several operational and financial challenges

• Inefficient Insurance Claims Process: PCD struggled with the insurance verification process, resulting in frequent delays in collections and cash flow interruptions.

Solution's SBSS Provided

To address PCD's challenges, SBSS implemented a tailored, multi-faceted strategy:

1. Revenue Cycle Management: We introduced a streamlined claims payment process, automating key elements of insurance verification and payment posting. By reducing manual errors and processing time, we ensured faster and more consistent collections.

2. Operational Efficiency: Our team consolidated various administrative tasks under a unified leadership structure, implementing advanced software for appointment scheduling and claims tracking. This not only reduced redundancies but also improved overall workflow efficiency.

3. Patient Re-engagement: To boost patient retention, we developed and implemented a recall appointment system. Additionally, targeted marketing strategies were put in place to re-engage patients who had canceled appointments or were due for routine check-ups, thereby ensuring a steady patient flow.

Results

The solutions provided by SBSS led to significant improvements at Paris Children's Dentistry:

• Increased Collections: By optimizing the insurance verification and claims process, PCD's collections rate improved to over 98%, reducing claim rejections and delays.

"SBSS helped us streamline our operations and increase collections to above 98% while reducing our overhead by over 15%. Their expertise made all the difference! Thanks to their support, we can now focus more on providing quality dental care to our patients."

— Dr. Shaneka Scott, Owner of Paris Children's Dentistry

• High Administrative Overhead: The practice had high operational costs due to fragmented administrative processes, which led to inefficient appointment scheduling, insurance claims, and payment processing.

• Missed Patient Engagement Opportunities: Due to their focus on daily operations, PCD found it difficult to implement strategies for patient re-engagement, leading to missed opportunities for recalls and follow-ups.

• Increased Collections: By optimizing the insurance verification and claims process, PCD's collections rate improved to over 98%, reducing claim rejections and delays.

• Reduced Overhead: By streamlining administrative processes and introducing efficient workflows, PCD saw a reduction in operational overhead by over 15%. This cost saving allowed the practice to reinvest in patient care and growth initiatives.

• Enhanced Efficiency: The implementation of advanced software and workflow optimization reduced the administrative burden on the staff. This enabled them to focus more on patient care, leading to improved appointment scheduling and follow-ups, ensuring a consistent patient flow.

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